At Reyaan International, customer satisfaction is our priority. We strive to provide high-quality books and educational materials. However, if you receive a defective, damaged, or incorrect product, we are here to assist you with returns and refunds.

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1. Eligibility for Returns

We accept returns under the following conditions:
✔ Damaged or Defective Books: If the book is torn, misprinted, or has missing pages.
✔ Incorrect Product Received: If you receive a book different from what you ordered.
✔ Order Processing Errors: If there was a mistake in fulfilling your order.

Note: We do not accept returns for reasons such as:
❌ Change of mind after purchase.
❌ Minor color variations or packaging differences.
❌ Digital products (e-books, PDFs, or online subscriptions).

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2. Return Request Process

To request a return, follow these steps:

1. Initiate Request: Email us at reyaaninternational12@gmail.com or call +91 within 2 days of receiving your order.

2. Provide Details: Share your order ID, reason for return, and attach photos of the damaged/incorrect item.

3. Approval & Shipping: Once approved, we will provide return instructions. You may need to ship the item back using a trackable courier service.

4. Inspection & Refund: After receiving and verifying the returned product, we will process your refund or replacement.

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3. Refund Policy

✔ Mode of Refund: Refunds will be credited to the original payment method (bank account, credit/debit card, or wallet) within 7 business days after return approval.
✔ Non-Refundable Items: Shipping fees, COD charges, and any handling fees are non-refundable.
✔ Partial Refunds: In some cases, a partial refund may be issued if the returned product is not in its original condition.

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4. Replacement Policy

If you prefer a replacement instead of a refund, we will ship a new product after receiving the returned item. Replacement is subject to stock availability.

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5. Late or Missing Refunds

If you haven’t received a refund within the expected timeframe:

1. Check your bank or payment account.

2. Contact your payment provider (some banks take extra processing time).

3. If you still have issues, email us at reyaaninternational12@gmail.com.

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6. Cancellation Policy

✔ Before Shipping: Orders can be canceled within 48 hours of purchase.
✔ After Shipping: Once dispatched, the order cannot be canceled. However, you can request a return after delivery under the eligible conditions.

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7. Contact Us

For any return or refund-related inquiries, reach out to us:

📧 Email: reyaaninternational12@gmail.com
📞 Phone: +91
📍 Address: Laxminagar Delhi  110092

We appreciate your trust in Reyaan International and are committed to ensuring a smooth shopping experience for you.